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After-sale-service
ALUXE After-sales service
 
All products purchased from ALUXE come with warranty. Enjoy excellent post-sale services with the product warranty card included with every item.
※ If the scope of the above post-sale services could not be specified in detail due to the differences of specific styles, the instructions included in the post-sale services card upon product purchase shall take precedence.
  • 終身清潔
    Service01
    Lifetime Cleaning Service
    Depending on daily wear, lint and dust may become trapped within the gaps of jewelry. Worry not, as every ring style can be returned to ALUXE stores where you can enjoy our lifetime cleaning service, ensuring your jewelry retains their brilliance.
     
  • 修改戒圍
    Service02
    Ring Resizing

    Free resizing service: If you wish to change your ring size after wearing, ALUXE offers a free lifetime ring resizing service.


    ※ Rings can be altered within 1-3 sizes of the original sizing; this service is not applicable to certain styles. Please refer to the after-sale service card included with your purchase.

    ※ The ring size of certain designs cannot be altered. However, re-customization is available for the original product; please inquire with an in-store consultant for further information.
  • 專屬刻印
    Service03
    Exclusive Engraving
    Enjoy a free one-time engraving service when you purchase a ring from ALUXE.

    ※ Engraving is unavailable for certain styles due to their specific design. Please refer to the after-sale service card included with your purchase for further information.

    ※ If there are any after-sales service specifications that are not listed in detail due to style differences, the after-sales service instructions card provided at the time of purchase shall prevail.
  • 拋光保新
    Service04
    Polishing
    Scratches may appear on jewelry due to wear conditions. ALUXE offers a free one-time polishing service to restore the brilliance of your jewelry.

    ※ This service is unavailable for certain designs due to their special crafting process.

    ※ This service does not cover specific styles, accidental wear due to unreasonable use, failure to comply with instructions, or repair damage caused by a craftsman that has not been authorized by ALUXE.

Contact us
Taiwan Service
+886-2-2781-5659
Email:[email protected]
Service Hour:Mon-Fri AM09:30-PM18:30
Singapore Service
+65 83320189
Email:[email protected]
Service Hour:Mon-Fri AM09:30-PM18:30