Seamless Global Care｜4 After Sales Services That Keep Your Jewellery Bright
Choose a ring you love, then keep it luminous for life. With 20 ALUXE stores worldwide, you can access lifetime cleaning, complimentary resizing, one-time complimentary engraving and professional repolishing with consistent brand standards wherever you live.
Why It Matters
- 17-store global network provides consistent original brand care across cities.
- Four essentials covered for long-term brilliance: lifetime cleaning, complimentary resizing, personalised engraving, professional repolishing.
- Consultants inspect prongs, settings and ring structure to reduce future risks.
- Clear communication before any work, with alternatives for special designs.
- Original warranty card helps retrieve records and streamline cross-store service.
17 Stores Worldwide, One Standard of Care
Life moves across cities, and your after sales care should follow easily. ALUXE operates 17 stores worldwide so you can drop by a nearby boutique for inspection and maintenance. With your original warranty card, our teams can quickly confirm product details and service history, keeping each visit smooth and efficient.
The Four After Sales Services
1) Lifetime Cleaning
Everyday wear naturally attracts oils and dust. Bring your ring to any ALUXE boutique for professional cleaning matched to your metal and setting. We also inspect your prongs and structure during each visit to maintain sparkle and safety.
2) Complimentary Ring Resizing
Fingers change with seasons and lifestyle. ALUXE provides complimentary resizing within two sizes up or down from the original. If your design is not suitable for resizing, our consultants will advise on remaking options. When resizing affects existing engraving, we will explain if re-engraving is recommended and any related fee before work begins.
3) Personalised Engraving
Mark your promise inside the band with one complimentary engraving after purchase. From initials and dates to a private message, our specialists choose an appropriate font and placement for clarity and balance. If a design limits engraving, we will suggest feasible areas or alternative models that support engraving.
4) Professional Repolishing
Fine hairlines appear over time and can dull the finish. Our repolishing process restores a bright, even surface based on your metal and finishing technique. For matte or brushed textures, we use the right method to maintain the original feel. Structural damage from improper use will be assessed with repair or remaking recommendations.
Service details reminder: The four services above are core offerings available across ALUXE boutiques worldwide. Specific procedures may vary by region due to local regulations, operating conditions or item design. Please contact your local boutique before visiting to confirm the most accurate information.
Service At-a-Glance
| Service | Best For | Fee | Typical Lead Time | Notes |
|---|---|---|---|---|
| Lifetime Cleaning | Pre-wedding shoots, regular upkeep, quick brightness boost | Complimentary | Usually same visit | Loose stones or structural issues may require repair |
| Complimentary Resizing | Seasonal or lifestyle changes affecting fit | Complimentary within two sizes | Depends on design and process | Full-eternity or hollow designs may be unsuitable |
| Personalised Engraving | Initials, dates, short messages | One time complimentary after purchase | Accepted at boutique then scheduled | Band thickness and structure can limit area |
| Professional Repolishing | Visible hairlines, dull finish | Complimentary | Depends on metal and finishing | Brushed or matte finishes use matching techniques |
Consultation and Customisation
Our consultants use a clinic-style conversation to learn how and where you wear your ring, then advise on metal choice, thickness and setting safety. For special engravings or design tweaks, we outline steps, timing and any fees before work begins. This clarity makes after sales simpler and keeps your ring shining through anniversaries ahead.
Why Couples Choose ALUXE
Beyond craftsmanship and design, couples value the confidence of consistent care across cities. With your original warranty card, our teams can access service history quickly and provide precise advice. As your story moves from proposal to anniversaries, ALUXE helps every glance at your ring feel like the first.
FAQs
Do I need an appointment for cleaning
We recommend contacting your preferred boutique to secure a slot, especially during busy hours. Walk-ins are welcome and may require waiting.
Will resizing affect stone security
Before resizing, we inspect prongs and the setting. If reinforcement is needed, we will do so first. After resizing, we recheck for movement and stress points.
What if engraving is affected after resizing
We will advise if re-engraving is recommended and any related fee before proceeding, and suggest font and placement to keep a clean look.
Does repolishing thin the metal
Repolishing focuses on surface refinement within a professional margin without excessive abrasion. If thickness is insufficient, we suggest alternative care or repair.
Can I receive the same care in another city
Yes. Present your ALUXE warranty card at any boutique for consistent procedures. We suggest calling ahead to confirm scheduling.
FAQ
One Ring, a Lifetime of Promises
From diamond shapes and 4Cs to band style and comfort fit, our team will guide you to the wedding rings that truly reflect who you are as a couple.Not sure which ring is “the one”? Visit ALUXE to try on different designs in person and see how each piece looks and feels on your hand.
